For nominees
When everything feels difficult, the claim process should not.
You do not need to know insurance language. A MITRA claim expert gathers the right records, submits the claim and stays accountable until the insurer decides.
Step by step
The nominee claim journey
- 01
Call MITRA
We confirm the policy and give you one calm, specific checklist.
- 02
Register the death claim
The insurer is informed and the claim reference is created.
- 03
Build the document file
Claim form, death certificate, KYC, bank proof and relevant medical or police records.
- 04
Answer assessment queries
Your expert coordinates every request and makes sure nothing goes unanswered.
- 05
Decision and settlement
The insurer's outcome is explained and escalated if there are valid grounds.
Documents
What nominees generally need
- Death certificate
- Original policy document if available
- Nominee KYC and bank details
- Medical records for illness-related death
- FIR, post-mortem and police records for accidental death
Questions
Life claim FAQs
Is MITRA's advice really free?
Yes — consultations and claims support are free for you. Like all insurance intermediaries, we earn a standard commission from insurers when a policy is issued. Our advisors are measured on fit and claim outcomes, not sales targets.
What does claims support include?
A dedicated claim expert prepares and verifies your documents, coordinates with the hospital, insurer or TPA, resolves queries, and explains the final settlement in plain language. It is included for policies bought or ported through MITRA.
Can MITRA guarantee that my claim will be paid?
No intermediary can decide or guarantee a claim outcome. The insurer decides based on policy wording and the facts of the claim. MITRA makes sure your file is complete, follows up, contests unsupported deductions and escalates when valid grounds exist.
Free · Unbiased · No pressure
Need help with a life claim?
Call 9021 323 456. You will reach a human.